Do not get involved with this program

Going to billings pro was the biggest mistake I have ever made. I am hoping that all my downtime and frustration does not have to be repeated for more people who spend there $ on this product. This review is to prevent this product to waste others time. Im not trying to be bitter but I do not think that this program meets the standards that Mac is famous for. Typically we trust programs made for mac but obviously that has changed and we have to read the reviews.

I would say the biggest frustration about this program is the tech team and there lack of knowledge about there program. First of all they do not have phone support and it takes about 2 days for the team to email you back and as a business owner 2 days without your invoicing program is not fun. When they do get back to you it is rare that they have a solution for you. I end up figuring out the issue myself or have to wait a few weeks for there update to come out. The program is not user friendly and is totally designed for them and there knowledge about design. Ufortunatly for a business owner we dont have time to learn there random setup and there are tons of quirks that have to be solved by there support team that you would never think to do because there specific to there tardy programming.

It takes them an average of 2 weeks to update there system following Mac updates. As long as I have been relying on Billings I have had to not update my system for at least a week after the update is released. With the most recent update 10.8.3 it actually crashed my mac to the point my system files were corrupt and I had to re-format. After speaking with the head tech at mac about this issue we went through the error codes and billings is all over that and has been corrupting files for a long time forcing me to wipe my computer and set it up all over again. When this was brought to the tech team at billings pro / Marketcircle they just replied "Its working fine over here"

If you go from billings to billings pro you can not go back and now they are pushing you to the cloud so that you can pay monthly for billings pro something that should have worked before, admitting that the admin side was not working well they offer 2 months free but they will not mention that you can not go back if your not happy with the cloud service. So if you get pushed to sign up dont!

I have invested a lot of time and money into billings and have ended up having to redo everything under a different program. So all the hours creating billing items and all my data from the 1000s of invoices all has to be re-entered.

I really hope this review helps and I hope that it did not sound bitter. Just want to help from my learnings :) Thanks

RDs0001 about Billings Pro, v1.6.1