Stopped support for their GOOD product, leaving us with THIS

I was a Billings 3 user since I started my business in August of 2011, and until recently the software worked wonderfully for me. A bug that Marketcircle says is an OS X problem causes random invoices to lose their ability to print after payment has been received. A very basic feature - like being able to email a “paid” invoice to a client for their records just disappears randomly. They’ve discontinued support for Billings 3, leaving me completely in the dark no matter what Mac OS X version I’m running - anything between 10.7.5 and 10.9.1, I can verify the “no print” problem has been there for some time and affects random invoices. The one bit of communication they graced me with was that “supposedly this was going to be fixed with the latest release of Mountain Lion.” But alas, it is still not working. So I attempted to change to Billings Pro (which forces you to use a cloud subscription or do your own complicated internal hosting, there is no option for a proprietor like myself to maintain one, local copy on my home office computer which wouldn’t require a “cloud” connection). When I first downloaded Billings Pro, it was supposed to detect my existing Billings 3 installation and offer to migrate my existing database for me, which never happened. After their tech support responded, they had to do a “cloud reset” on their end, clearing my new account and also resetting it with a generic password, and I had to re-install the product on my end - and this time it did offer to migrate my data. After bumping around and syncing my home office iMac and my business office Mac Pro with their cloud service, I went to sleep after updating a pile of invoices. I wake up this morning to a client’s request for a copy of their invoice from a couple of months ago, and all I get is a spinning wheel, followed by an error message “File and server not available”. I check online with their cloud status page, and it says all should be well and online. If Marketcircle is listening, I strongly urge you to reconsider development for Billings 3 - because you had a product that worked well, just needed refinement. Instead, now I’m forced to change to a completely different program because you’ve given me no options to continue using your products - you won’t fix your good product, and your new product doesn’t work. It should be mentioned that I am an I/T professional trying to make a living, and I rely on products that I don’t have to troubleshoot.

EPPCS about Billings Pro